For customer support, please email us at support@shopalyne.com, or message us on Instagram or Facebook Messenger @shopalyne. Our customer support team is online Monday through Friday between 9:00 AM and 5:00 PM Central Standard Time. Our team usually responds in 24 hours.

1. Once you place your order, you will receive an “Order Confirmation” email that contains your order details, including order number, shipping address, billing address, and an itemized list of all products (and flavors) ordered. 

2. Once your order is fulfilled by our team you will receive an email that your order is on the way. This email will contain tracking information and your order details.

Additionally, you can use the shop app to track orders with a valid tracking number. You can view the status of your orders that you're tracking in the orders tab.

1. Log in or create a new account using the email address you used to purchase your order.

2. Click on the order number you are trying to track. As long as the fulfillment status is "fulfilled" you will be able to view your order tracking details from this page. If your order has not been fulfilled, you will receive an email with tracking information when your order is fulfilled.

All orders placed Monday through Friday before 2 PM MT are shipped same day. Shipments are sent via USPS or UPS Ground which typically take 3-7 business days to arrive.

Shipping confirmations with tracking information are sent once your order leaves our facility.

If you have received a damaged order please contact us at support@shopalyne.com within 14 days of receiving the package and attach a photo of the product condition. Damaged orders will be replaced or refunded, however, we cannot guarantee refunds after 14 days.

Read our entire refunds & returns policy here.

Please email us at support@shopalyne.com and we will do our best to resolve any issues with the carrier.

Please click here to read our refunds and returns policy. We don’t accept returns or issue refunds if the product has been opened.

ALYNE ships to all 50 states within the United States at this time.

To manage your subscription, visit your subscription management page.

Your shipping frequency can be set to deliver every one, two, or three months by editing your subscription plan on your subscription management page. You can change it anytime.

You can easily pause, skip, or cancel your order from the subscription management page. You can change these settings anytime.

You can increase the quantity of your order by editing your subscription details on your subscription management page.